Browser Recommendations
One-line recommendation
We strongly recommend Chrome or Edge (Chromium-based, with the best compatibility). Domestic browsers (360 / QQ / UC) work, but occasionally have minor compatibility issues.
Recommended browser comparison
| Browser | Recommendation | Engine | Best for | Download |
|---|---|---|---|---|
| Google Chrome | ⭐⭐⭐⭐⭐ | Blink (Chromium) | Best across the board, the developer standard | google.cn/chrome |
| Microsoft Edge | ⭐⭐⭐⭐⭐ | Chromium | The top pick for domestic users, bundled with Win10/11 | microsoft.com/edge |
| Safari | ⭐⭐⭐⭐ | WebKit | Native for Mac users | Bundled with macOS |
| Mozilla Firefox | ⭐⭐⭐⭐ | Gecko | For the privacy-conscious | firefox.com.cn |
| Domestic browsers (speed mode) | ⭐⭐⭐ | Chromium (switchable) | 360 / QQ / Sogou / UC | Each vendor's official site |
| Domestic browsers (compatibility mode) | ⚠️ Not recommended | IE engine | — | Switch to speed mode |
| Internet Explorer | ❌ Not supported | Trident | — | Please don't use |
Notes for domestic browsers
Domestic browsers (360 / QQ / Sogou / UC) have two engine modes:
- Speed mode / high-speed mode / Chromium mode = uses the Chrome engine ✅
- Compatibility mode / IE mode = uses the old IE engine ❌
There's usually a "🔄 lightning icon" next to the address bar to switch. Be sure to choose speed mode.
How to open Jenny Software
- Install the browser
- In the address bar, enter:
www.jenny.cnorfabric.jenny.cn - Once in, log in with your phone number + password
Bookmark the URL (no typing next time)
Chrome / Edge
The ⭐ star icon on the right of the address bar → set a name + bookmark folder in the popup → save.
Next time, open it directly from the browser's bookmarks bar or start-page bookmarks with one click.
Want it faster? Put it on the desktop
See Create a Desktop Shortcut — turn Jenny Software into an app-like desktop icon that opens directly on double-click.
Interface cut off / too cramped? Adjust the zoom
On a low-resolution computer / small laptop screen, Jenny Software's interface elements may be cramped and partially cut off.
How to adjust
Windows: hold Ctrl + scroll the mouse wheel → zoom in / out
Mac: hold Command (⌘) + scroll the mouse wheel (or two-finger on the trackpad) → zoom in / out
Keyboard shortcuts:
Ctrl/⌘ + +zoom inCtrl/⌘ + -zoom outCtrl/⌘ + 0reset to 100%
Recommended zoom
- 1920×1080 screen → 100% is best
- 1366×768 laptop screen → 90% is more suitable
- 2K / 4K screen → 110–125% (or set OS-level scaling to 150%)
Common browser issues
Q: The page won't open / keeps spinning
- Check whether the network is working (test by opening another site)
- Try clearing the cache: Ctrl/⌘ + Shift + Delete → select "Cached images and files" → clear
- Try a different browser (Chrome / Edge)
Q: Some buttons do nothing when clicked
- Most likely the browser blocked a popup — a 🚫 icon appears on the right of the address bar; click it to allow popups for this site
- Check whether an ad-blocker extension is installed; disable it and refresh
Q: The print button does nothing when clicked
- The browser blocked a popup
- The browser itself may block repeated print triggers (refresh the page and try again)
- See Quick Printer Self-Help
Q: The page layout is misaligned / garbled
- Most likely you're using a domestic browser's compatibility mode / IE mode
- Switch to speed mode (the lightning icon next to the address bar)
Q: Chrome gets slower and slower over time
- Too many extensions / too many tabs
- Use the Task Manager (Shift + Esc) to see which tab is eating memory, and close it
Q: Does Mac Safari have compatibility issues?
- Generally no, but if you hit an occasional issue on Safari, we recommend switching to Chrome / Edge for Mac
Q: Can I use an iPad / tablet browser?
- iPad Safari / Chrome work, but the layout is designed for desktop, so some operations may feel awkward
- For tablets, we recommend installing the Jenny Fabric Software app for a better experience
Q: Can I access it over a domestic server's intranet?
- Of course. Jenny Software is accessed via public domains (www.jenny.cn / fabric.jenny.cn), so as long as the server can reach HTTPS, it works
Upgrading your browser
Older browser versions may have security vulnerabilities + compatibility issues. We recommend upgrading at least every 6 months:
- Chrome: top-right
⋮→ Settings → About Chrome → auto-check for updates - Edge: top-right
…→ Help and Feedback → About Microsoft Edge - Safari: comes automatically with macOS system updates
Related articles
- Create a Desktop Shortcut — turn Jenny Software into a desktop icon
- 5-Minute Quick-Start Guide for Beginners — registration and first use
- Quick Printer Self-Help — troubleshooting printing issues
- FAQ