Printer Driver Downloads and Manufacturer Support
Advice on handling printer problems
A printer is a specialized hardware device, and the manufacturer is the true expert—they know the technical details of every product, have professional repair staff, and offer on-site service and warranty coverage. For any printer-related problem, contacting the printer manufacturer's support first usually resolves it faster.
Jenny Software is also glad to assist you with printer-related issues—this is an extra service we provide. But due to expertise and resource limits, for problems with the hardware itself (paper jams, won't power on, print quality, etc.), the manufacturer's support handles them more professionally and promptly than we can.
Below is a roundup of official support phone numbers and support portals for each printer brand. We hope it helps.
Thermal label printers
Used to print fabric roll labels and sample labels, attached to fabric hang tags.
Model selection reference
For buying advice + foolproof recommendations (tiered by scale), see Thermal Label Printer Setup → Buying Advice. In short: prioritize 300 DPI—at 200 DPI, small Chinese text comes out blurry.
| Brand | Recommended models (⭐ strongly recommended) | Driver download | Manufacturer support |
|---|---|---|---|
| HPRT | ⭐ N31BT (300 DPI desktop + Bluetooth) ⭐ HT300 (300 DPI wide format) T260L (300 DPI WiFi version) D35 / D45 (older entry-level) | Driver download | National support: 400-806-8100 Website |
| Gainscha | ⭐ GP-1324D Plus (300 DPI wide format + Ethernet) GP-3120TUC (203 DPI entry-level, slightly rough Chinese) | Driver download | National support: 400-630-8353 |
| Deli | ⭐ DL-770DW (300 DPI WiFi) DL-888T (300 DPI wide format) DL-888D / DL-730C (older) | Driver download | National support: 400-185-0555 Service center |
| Zebra | ⭐ ZD421d-300 (300 DPI industrial desktop) ZD230 (203 DPI entry-level, not recommended for fabric) | Driver download | National support: 400-820-6860 |
| TSC | ⭐ TE344 (300 DPI commercial desktop) TTP-244 Pro (203 DPI older model) | Driver download | National support: 400-889-8816 Website |
Setup after installation
After installing the driver, you still need to set the label paper size in printer preferences. See Thermal Label Printer Setup.
Dot-matrix document printers
Used to print multi-ply documents such as sales orders and purchase orders (two-ply/three-ply paper).
| Brand | Common models | Driver download | Manufacturer support |
|---|---|---|---|
| Epson | LQ-630KII, LQ-730KII, LQ-680KII | Driver download | National support: 400-810-9977 |
| Aisino | SK-820II, TY-820II, SK-860 | Driver download | National support: 400-990-2010 Website |
| Jolimark | FP-630K+, FP-570KII | Driver download | National support: 400-830-3055 Service center |
| Dascom | DS-620II, DS-660 | Driver download | National support: 400-678-0266 |
| Fujitsu | DPK800, DPK810 | Driver download | National support: 400-820-5181 Website |
| OKI | 5150F, 5200F | Driver download | National support: 400-820-1041 Website |
Setup after installation
After installing the driver for a dot-matrix printer, you need to set the paper size and feed method to print documents correctly. See Document Printing Setup Guide (Windows) or Mac Printing Setup (Mac).
Laser/inkjet printers
Used to print A4 documents, reports, etc. If you use an ordinary office printer to print documents, the system usually already includes the driver—no extra installation needed.
| Brand | Driver download | Manufacturer support |
|---|---|---|
| HP | Driver download | National support: 400-885-6616 |
| Canon | Driver download | National support: 4006-222666 Service center |
| Brother | Driver download | National support: 400-920-0202 |
| Lenovo | Driver download | National support: 400-990-8888 Website |
| Kyocera | Driver download | National support: 400-890-9988 Service center |
Kyocera FAQ
If a Kyocera laser printer prompts "Please load coated paper," the paper type is usually set wrong. Open Printing Preferences and change "Paper Type" from "Coated Paper" to "Plain Paper."
Problem classification reference
For different types of problems, reaching the right party gets them resolved faster:
Contact the printer manufacturer first
These are hardware or manufacturer-specific issues that the manufacturer handles most professionally:
- Printer won't power on, completely unresponsive
- Errors during driver installation, "device not found" prompts
- Persistent paper jams, abnormal feeding, strange noises
- Faint print, missing color, stray lines
- Abnormal blinking indicator lights, error codes displayed
- Ink/ribbon/toner replacement issues
- Warranty, on-site repair, hardware after-sales
Jenny Software can help you with these
These are software-related issues that fall within our expertise:
- Document template design, field adjustments
- Wrong printed content, missing fields, messed-up formatting
- The print button in the software does nothing
- Questions about using the Document Editor
- Issues with print setup guides and paper size configuration
Situations where we're also happy to assist
Even with a printer hardware issue, if you'd like us to take a look before contacting the manufacturer, we'll do our best to help determine whether it's a software or hardware issue and save you time. Just understand that we can't always solve deep hardware problems, and you may ultimately still need the manufacturer to step in.
Related articles
- Thermal Label Printer Setup — label paper loading and paper size configuration (Windows)
- Document Printing Setup Guide — detailed dot-matrix printer configuration (Windows)
- Mac Printing Setup — printing configuration on Mac
- Printer LAN Sharing — share one printer across multiple computers
- Label Printing Setup — fabric roll label template design
- Document Editor — customize document print templates