Data Security
In one sentence
Your data belongs to you. Jenny Software securely hosts it, backs it up regularly, and applies permission controls. For migration or archiving, export through the visible in-app entries; for complex recovery, contact support.
1. Cloud Hosting And Stability
Jenny Software is a cloud SaaS system. Accounts, samples, customers, documents, images, and files are hosted in the China edition's domestic cloud service environment. You do not need to maintain your own server; after changing computers or reinstalling a browser, log in with the same account to continue working.
To keep daily use stable, the system:
- Monitors key services and handles abnormal situations promptly;
- Backs up important business data regularly;
- Stores images and files according to cloud-storage rules;
- Schedules maintenance or upgrades during low-traffic periods whenever possible.
2. Backups And Recovery
Regular Backups
The system backs up business data regularly for accidental deletion, abnormal operations, or extreme failures. Backup recovery is an assisted support process; it is not a self-service page rollback.
If you need data recovery, contact in-software support as soon as possible and provide:
- Approximate time of the issue;
- Related module, such as samples, customers, sales orders, purchase orders, or inventory;
- Related document numbers, sample codes, customer names, or screenshots;
- The state you hope to recover to.
Support will first check the affected scope, then determine whether recovery can be assisted from backups or business records. The longer you wait, or the less specific the scope, the harder recovery becomes.
Your Own Archive
For important data, we recommend exporting records periodically. The exportable content follows the current in-app export entries, usually including samples, customers, suppliers, documents, reports, and related files.
3. Transmission And Access Security
- Login and daily access use HTTPS encrypted transmission;
- Which modules, customers, and cost fields an employee can see is controlled by role permissions and data permissions;
- Sensitive information such as costs, prices, and customer data should only be granted to staff who truly need it;
- After an employee leaves, remove them from the company promptly and reassign customer ownership;
- Do not share one account among multiple people; otherwise it is hard to tell who changed the data.
See Data Access Control and People & Role Management.
4. Data Ownership
Important principle
The data entered by your company belongs to your company. Jenny Software provides the system service and hosts the data.
- Your company can export its own business data through the in-app entries;
- Before stopping use, export and hand over important data first;
- To cancel an account or clear data, contact in-software support to confirm the scope and process;
- Deletion, recycle-bin, and recovery rules differ by module; follow the page prompts and support confirmation.
5. Compliance And Traceability
Domestic Compliance
- ICP filing and public-security filing have been completed;
- Terms of service and privacy policy are maintained according to domestic data and personal-information protection requirements;
- Privacy, customer details, pricing, and cost data should not be exposed through public screenshots, group chats, or help-center articles.
Operation Traceability
- Key business modules such as samples, inventory, and inventory-sales documents keep necessary operation records or business ledgers on the relevant pages for traceability;
- The visible entry differs by feature; use the actual in-page entry such as "Activity log," "Inventory ledger," or document history;
- If you need to trace an abnormal operation, submit the time range and related document through in-software support, and support will help check it.
6. FAQ
Q: If data is lost, can it be recovered?
A: Contact in-software support as soon as possible. Whether recovery is possible depends on the time, module, deletion or modification method, backups, and business records. The earlier you report it, the easier it is to check.
Q: Will my data still be there after changing computers?
A: Yes. Jenny Software is cloud based; log in with the same account to continue using it.
Q: Can all employees see my customer list / prices / suppliers?
A: Not necessarily. Visibility depends on role permissions, data permissions, and field permissions. We recommend granting the minimum permissions needed for each job. See Data Access Control.
Q: Does data leave the country?
A: This help center is for the China edition of Jenny Software, and business data follows the China edition's service rules. If your company uses cross-border display, overseas buyer access, or independent showroom features, follow the relevant feature documentation and service agreement.
Q: Can you sign an NDA?
A: Key customers or special projects can contact sales / support to discuss this.
Q: Is deleted data really deleted?
A: Rules differ by module. Some records enter a recycle bin; others cannot be directly restored after deletion. Confirm the impact before deleting; if something was deleted by mistake, contact support as soon as possible.
Related Articles
- Data Access Control — department / role / data permissions
- People & Role Management — the permission model
- After-Sales Service & SLA — service commitments
- Pricing — scope of service
- FAQ