Frequently Asked Questions
Two Ways to Find Answers
- Browse by topic — the 8 topic categories below; see which one your question falls under
- Top search box — search a keyword directly (e.g. "forgot password," "data import," "print instruction sheet")
💳 Account / Registration / Login
Q: Does registration cost money? Do I have to pay?
A: Registration is free, and you can use the basic features right after registering (there is a cap on the number of samples). Upgrade to a paid plan when you need more sample capacity or multi-user collaboration. See Pricing for details.
Q: Should I choose phone number or email?
A: For domestic use we recommend a phone number (SMS verification codes give the best experience); export / overseas users should use email. You can also register both and bind them to the same account.
Q: Can I register multiple companies?
A: One account can be linked to a maximum of 3 free companies (whether created or joined), with no limit after paying. See New User Guide → Step 2 for details.
Q: What if I forget my password?
A: On the login page, tap "Forgot Password" → reset after SMS verification. The owner cannot change an employee's password (for security reasons).
Q: Can I switch between multiple companies?
A: Yes. One account can be linked to multiple companies at once; after logging in, tap the company name in the top bar to switch.
Q: I registered on the App — can I log in on the PC?
A: Yes. Your account and data are all in the cloud, so you can freely switch among PC, App, and Mini Program, with data synced in real time.
Q: How does WeChat QR code login work?
A: On the login page, choose "WeChat QR Code Login" and scan with WeChat. This requires the account to already be bound to WeChat (you can bind it under "My Profile").
💰 Pricing / Payment / Recharge
Q: How much does the full version cost?
A: The Enterprise plan is ¥1,980/year including 5 seats, with additional seats at ¥360/year. Multi-year discounts + one-time purchase for app market modules. See full pricing here.
Q: Do app market modules require an annual payment?
A: No. Each module in the app market is a one-time payment for permanent use, with no annual fee. The annual fee applies only to the base Enterprise plan.
Q: How are AI features billed?
A: AI Design, AI Agent, and similar features are billed based on compute consumption and require recharging before use. Free alternatives are available for basic use.
Q: Can you issue an invoice?
A: Yes. After a corporate bank transfer, contact support to issue an invoice; see Pricing → How to Purchase for details.
Q: Is private deployment available?
A: It is currently not available. It will be introduced once the software's features have stabilized and we're no longer adding many new features. Cloud SaaS lets all customers get new features the moment they ship.
📦 Data / Migration / Import
Q: I used Excel before — can I bring my data over?
A: Yes. Samples / customers / suppliers can be uploaded with Excel templates via Bulk Data Import. For historical sales orders / opening stock / opening balances, we recommend contacting support for import assistance (the data format is complex and one-on-one handling by support is more reliable).
Q: Will my data be lost?
A: No. Your account and data are all in the cloud, with 48 backups per day on Alibaba Cloud + 12 data centers worldwide, and user data is backed up every half hour. See Data Security for details.
Q: After I upgrade to a paid plan, will my previous data still be there?
A: Fully retained. The upgrade is seamless and all sample / customer / document data is unchanged.
Q: Can data from guest experience mode be kept?
A: No. Guest mode data is demo data; if you want to keep it long-term, please register your own company.
Q: Can I bulk import customers / suppliers?
A: Yes. See Bulk Data Import for details.
Q: What if the import fails / the fields don't match up?
A: Before importing, first download the system's Excel template and organize your data according to the template's field names. If it still errors out, contact support and send over your Excel file.
👥 Employees / Permissions / Collaboration
Q: What's the difference between inviting an employee and creating an employee?
A: Invite = the person already has a Jenny account, and you send an invitation asking them to join — it takes effect only after they accept. Create = the owner sets up the account directly with default password 123456; the employee is forced to change it on first login. See People and Role Management for details.
Q: Is the default password 123456 for created employees secure?
A: The employee is forced to change the password on first login. After creating the account, just notify the employee promptly to log in and change it.
Q: An employee left — what happens to their data?
A: Removing an employee only takes them out of the company; all documents they created and samples they entered still belong to the company. You can reassign the customers to a current employee.
Q: How is data isolated between sales reps?
A: By default the sales rep role = data permission "Self only," so they can't see each other's customers and documents. To let everyone share, change the data permission to "All Data." See Data Access Permissions for details.
Q: Can I let an order tracker see orders but not amounts?
A: Yes. Assign the order tracker the "Collaborator" role, and all amounts are automatically masked and shown as ¥*****. See Production Orders → Order Roles for details.
Q: How is the seat count calculated? Do departed employees take up seats?
A: Seats = the number of currently active employees in the company. Departed / removed employees do not take up seats.
📱 Multi-Device / App / Sync
Q: Where do I download the Android / iOS App?
A: Android — search "Jenny Fabric Software" in your app store (Huawei / Xiaomi / OPPO / vivo / Tencent App Store); iOS — search "Jenny Fabric Software" in the App Store. See App Introduction for details.
Q: Support sent me an APK file — how do I install it?
A: This is a hotfix / beta version (used when app store review is slow and you can't wait). For detailed installation guides for each Android brand + common troubleshooting, see Installing the Latest APK. iOS users can't install manually and can only wait for the App Store.
Q: Are the PC and App data the same?
A: Yes. The same account syncs — samples entered on the PC show up on the App immediately, and sales orders created on the App sync to the PC in real time.
Q: Can I create sales orders in the App?
A: Yes. The 5-page piece-level order wizard lets you complete it on the phone. See App Tour → Inventory & Sales for details.
Q: Can I log in on multiple devices at the same time?
A: Yes. PC + Android + iOS + Mini Program can all be online simultaneously, with no limit on the number of devices.
Q: Where do I find the WeChat Mini Program?
A: Search "Jenny Software" in WeChat. The buyer portal you share with customers is the "Jenny Software" Mini Program.
Q: Can overseas customers use it?
A: Yes. The buyer portal has an H5 web version (supporting the phone's system camera / WhatsApp / Telegram / Line, etc.) with automatic multilingual adaptation. See Buyer Portal Overhaul · H5 QR Scan for details.
🖨️ Printing / Labels / Documents
Q: The text on the label is blurry / the QR code won't scan?
A: This is usually because the printer resolution isn't high enough. For fabric hang cards, we recommend 300 DPI or higher; cheap 200 DPI models (commonly in the ¥200 range) produce blurry small Chinese text / QR codes, and no amount of template tweaking can fix it. See Choosing a Thermal Label Printer for details.
Q: Which thermal label printer do you recommend?
A: Depends on your scale:
- Micro / handheld for sales reps (<200 labels/day): HPRT N31BT ¥499–699
- Mid-size trader (200–2,000/day): HPRT HT300 or Gprinter GP-1324D Plus ¥899–1,299
- Industrial / export factory audit: Zebra ZD421d-300 ¥2,800–3,800
See the detailed comparison table in Choosing a Thermal Label Printer.
Q: What if the printer won't connect?
A: First check Printer Quick Self-Help — 90% of issues can be solved on your own. If it still doesn't work, contact the printer manufacturer (each brand's 400 hotline is in Printer Driver Downloads).
Q: How do I connect a printer on a Mac?
A: Mac setup differs from Windows; see Mac Printing Setup for details.
Q: The printout is off-center / the right edge is cut off / the amounts aren't fully shown?
A: This is usually a paper size or scaling setting issue. See Document Printing Setup Guide → Right Side Printed Incompletely for details.
Q: Can I customize label / document templates?
A: Yes. See Document Editor for details. The system also includes dozens of industry-standard preset templates.
Q: How do I add my company's WeChat / Alipay payment QR code to a sales tally receipt?
A: Left menu → Enterprise Operations → Enterprise Management Center → Basic Profile → in the "Company Payment Info" section, upload QR code images (up to 3) + add bank accounts (up to 5). Once configured, every sales tally receipt automatically includes them when printed. Full 5-step tutorial → Sales Tally Receipt Template Design and Payment Info Configuration.
Q: The sales tally receipt design is too complex — can support do it for me?
A: Yes. Send support the look you want (a reference image / a hand drawing / a Word design draft), and support will make it for you, usually within 1–2 business days. See Sales Tally Receipt Template Design for details.
Q: How do I set up several computers to share one printer?
A: See Printer LAN Sharing for details.
Q: Can I use cloud printing?
A: Yes. After creating an order in the App, the document can be sent to a printer connected to a company computer for printing, or sent as a PDF to the customer's WeChat.
🌐 Showroom / Buyer Portal / Marketing
Q: How do I enable the web showroom?
A: It's enabled for free; every company comes with a web showroom by default. Settings location: Enterprise Operations → System Settings → Showroom Settings. See Web Showroom Overview for details.
Q: Overseas customers don't have WeChat — how do they scan the QR code?
A: Old QR codes adapt automatically — non-WeChat scans (WhatsApp / Telegram / system camera, etc.) jump automatically to the H5 web version, where they can likewise view samples, add to the selection cart, and send inquiries. See Buyer Portal Overhaul for details.
Q: Can I use my own domain?
A: Yes. The showroom supports custom domain binding; see Web Showroom Overview for details.
Q: How many languages does the showroom support?
A: 13: Chinese / English / Español / Français / Arabic / Русский / Português / Deutsch / Italiano / 日本語 / 한국어 / Türkçe / Tiếng Việt.
Q: How do I use the WeChat Mini Program showroom?
A: The shared Mini Program showroom = displayed inside the public "Jenny Software" Mini Program; the standalone Mini Program showroom = deploy a Mini Program branded with your own company name. See WeChat Mini Program Showroom for details.
🤖 AI / Smart Recognition
Q: Do AI features require a separate payment?
A: AI Design / AI Agent / AI recognition, etc. are billed from your enterprise balance based on usage and require recharging first. The exact unit price is as shown inside the software. Basic entry can still be done manually for free.
Q: Is image search accurate?
A: Very accurate. A newly uploaded sample image can generally be found within half an hour (no more than 6 hours), and the system sorts by similarity. Combined with tag cloud filtering, you can narrow the range further. See Image Search for details.
Q: How many colors can the electronic color card recognize?
A: A single photo can recognize anywhere from dozens to over a hundred color codes + auto-slice color swatches. See App Introduction → Electronic Color Card for details.
Q: How do I use AI recognition of fabric labels / dye-house outbound slips?
A: In the App, photograph a label / document and AI auto-recognizes the fields and fills them into the form. See App Tour → AI Smart Recognition for details.
🛠️ After-Sales / Training / Contact
Q: How do I reach after-sales?
A:
- The Support button in the bottom-right corner inside the software — online 7 days a week, 12 hours a day
- In the App, "Me → Feedback" — submit directly
- Website support at www.jenny.cn, bottom-right corner
- This Help Center's search box — the 🔍 at the top, to look up documents by keyword
Q: Can you come on-site?
A: Within the Keqiao urban core, on-site support is included in the annual fee; outside the urban core, travel costs are charged separately. See Pricing → After-Sales Service Scope for details.
Q: Can you do custom development?
A: Yes. Production orders, the showroom, AI, and other modules support custom development, with fees quoted separately based on the complexity of the requirements. See the "Custom Services" section at the bottom of each module's documentation.
Q: Are there video tutorials?
A: Yes.
- Software Overview (video)
- Getting Started (video)
- Sample Management (video)
- Fabric Inventory & Sales (video)
- Label Printing (video)
Q: Can I join a customer group?
A: Yes. Contact us via the Support button inside the software to get the customer group QR code.
🖥️ Interface / Operation Tips
Q: The interface text is too small / too large — how do I adjust it?
A: There's a page zoom button at the top of the main interface (its effect is similar to the browser's Ctrl + scroll wheel); one tap zooms the entire interface in / out.
Q: The left menu has too many items and looks cluttered — can I collapse it?
A: Yes. Top-level menus you don't use can be hidden entirely for a cleaner interface.
Q: The page data isn't updating / displaying correctly — what do I do?
A: Tap the Force Refresh button on the top toolbar to reload. Hovering over the buttons at the top shows text hints.
Q: A list has too many columns — can I see only the ones I care about?
A: Yes. Sales orders / purchase orders and other lists have column settings to hide columns you don't want to see, so each person can customize to their own habits.
🚀 Didn't Find Your Answer?
Three Methods
- The 🔍 search box at the top — search a keyword directly
- The left menu — find the detailed documentation for the relevant module
- The Support button in the bottom-right corner inside the software — ask a real person directly